Overview

At Habena Freight Limited, we are committed to protecting the privacy and security of our clients' personal and business information. This Privacy Policy outlines our policies and procedures for collecting, using, and disclosing personal and business information.

Collected Information

We collect various types of personal and business information from our clients, including but not limited to:

  • Contact Information:
    Names, addresses, phone numbers, and email addresses.
  • Shipping Information:
    Details of shipments, including freight rates, cargo descriptions, and delivery addresses.
  • Account Information:
    Login credentials, password reset requests, and account update information.
  • Payment Information:
    Payment method details, payment history, and financial transactions.

How We Use Your Information

We use your personal and business information to:

  • Provide Freight Services:
    We use the shipping information to apply for mandatory documents and organizing transportation for your goods.
  • Manage Accounts:
    We use account information to manage your freight accounts, including tracking shipments and billing.
  • Communicate with Clients:
    We use contact information to communicate with you regarding your shipments, including updates on delivery status and delivery schedules.
  • Marketing Services:
    We may use certain information for marketing and promotional purposes, such as sending newsletters or promotional emails.

How We Protect Your Information

We take various measures to protect your personal and business information from unauthorized access, including:

  • Encryption:
    We encrypt sensitive data, such as payment information, using industry-standard encryption protocols.
  • Secure Data Centers:
    Our servers are located in secure, Tier certified facilities with advanced security systems and stringent physical access protocols.
  • Access Controls:
    Access to our systems is restricted to authorized personnel only, and we use multi-factor authentication for all logins.
  • Data Backup:
    We regularly back up our data to ensure business continuity in the event of a system failure or disaster.

Sharing Your Information

We may share your personal and business information with:

  • Authorized Third-Party Service Providers:
    Companies that provide services to us, such as logistics providers or payment processors.
  • Compliance and Regulatory Authorities:
    Government agencies or regulatory bodies that require access to our data for compliance purposes.

Your Rights

You have the following rights regarding your personal and business information:

  • Access and Correction:
    You can request access to your personal and business information, and we will correct any errors or inaccuracies.
  • Deletion:
    You can request deletion of your personal and business information from our systems.
  • Opt-Out:
    You can opt-out of receiving marketing communications from us.

Changes to Our Policy

We reserve the right to modify this Privacy Policy at any time, without notice. We will notify you of any changes by posting an updated version on our website.

Questions or Concerns

If you have any questions or concerns about our Privacy Policy, please contact us:

Email:   info@habena.co.tz

Phone:   +255 629 453 732

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Date Published

Friday, 20th June, 2025